FAQ
1. What Products Does Dealbabad Offer?
Dealbabad focuses on casual apparel, with current product categories including short-sleeve shirts and long-sleeve shirts.
2. How Can I Place an Order?
You can browse the products on our website, select the items you like, and follow the instructions to complete checkout. Please make sure your product selections, shipping address, and contact information are accurate before submitting your order.
3. How Long Does Order Processing Take?
After payment is confirmed, orders typically require 1–3 business days for processing and preparation before shipment. Business days are Monday through Friday, excluding public holidays.
4. How Long Does Shipping Take?
After shipment, estimated delivery takes 7–15 business days. The estimated total time from payment confirmation to delivery is approximately 8–18 business days. Actual delivery times may vary due to carrier arrangements, weather, customs, or other circumstances beyond our control.
5. How Much Does Shipping Cost?
Shipping fees are based on the discounted merchandise subtotal:
- Orders of US$39.99 or more qualify for free standard shipping.
- Orders below US$39.99 are subject to a standard shipping fee of US$12.99.
The final shipping fee will be displayed at checkout.
6. Can I Request a Return or Refund?
Yes. You may submit a return request within 30 calendar days from the date your order is marked as delivered. Please contact customer support and confirm the return arrangements before sending any item back.
7. Who Pays for Return Shipping?
For returns due to personal reasons, a change of mind, ordering mistakes, or no longer needing an item, customers are generally responsible for return shipping costs. If an item is defective, incorrect, or damaged during transit, we will determine the appropriate handling of related costs based on the circumstances and responsibility.
8. How Long Do Refunds Take?
After an approved return has been received, we generally initiate the refund within 5–10 business days. The time it takes for the funds to appear depends on the original payment method and the processing time of the relevant bank or payment provider.
9. How Can I Contact Customer Support?
You can reach us through the following channels:
- Email: [email protected]
- Phone: +86 15970005950
- Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
10. What Should I Do If There Is a Problem with My Order?
If you experience an issue with your order, product, or delivery, please contact us by email with your order number and a description of the issue. We will do our best to assist you.